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Heritage Window Restorations Privacy Policy


This policy sets out how Heritage Window Restorations will use your personal data; and reflects our duties under the General Data Protection Regulations 2016 (GDPR). It may change from time to time, so please check back periodically. It was last updated in October 2019.


Our contact details


Mark Horne

23 Dixies Close



Sg7 5qn


Tel: 07961 469653



What information we hold


We collect and process the following information:


·         Name

·         Address

·         Contact number

·         Email address


How we get the information and what we will use it for


The personal information we process is provided to us directly by you for one of the following reasons:

·         To contact you to arrange a visit to your property in order to view your windows and doors.

·         Send you an estimate.


Under the GDPR, the lawful bases we rely on for processing this information are:

·         Your consent. You are able to remove your consent at any time. You can do this by contacting Mark Horne.

·         We have a legitimate interest.


How we store your information


Your information is securely stored at 58 Deanscroft, Knebworth, Hertfordshire, SG3 6BB.


How long we keep your information


Following receipt of our estimate, if you decide you would like Heritage Window Restorations to proceed with the work, we will keep your data in line with our warranty policy.


If you do not wish for Heritage Window Restorations to proceed with the work, we will keep your information for twelve months for in the event that you change your mind, after which they will be securely destroyed.


Sharing your personal data with third parties


By third parties, we mean organisations that are not Heritage Window Restorations. We will not share your data with any third party other than for the fulfilment of our estimate; and will only share the minimum required for the purpose of the data processing. You will be informed of any such third party in our estimate.


How we advertise


Heritage Window Restorations has a Facebook page for the purpose of advertising our services. We do not collect any personal data from Facebook profiles.


On completion of our work, we like to take photos and upload them to our website and social media accounts (Facebook/ Instagram) in order to help advertise our services. If you would prefer that we do not take photos of your property, please let Mark Horne know.


How to complain


You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address:


Information Commissioner’s Office

Wycliffe House

Water Lane




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